Returns & Exchanges
We want you to discover your new olfactory signature with complete peace of mind. If your Memo Paris fragrance is not the perfect fit, you may return unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our concierge team via the returns portal with your order number and the reason for your return to receive a pre-paid shipping label.
Prepare the Parcel
Ensure the fragrance is in its original cellophane-wrapped packaging and securely place it in the original shipping box along with the completed return form.
Ship the Return
Affix the provided label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt for your records.
Quality Inspection & Refund
Once our warehouse verifies the item is in resalable condition, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing